Terms of Business

Who we are

PJETS Group is the trading name of PJETS Group Ltd, a company registered in England and Wales with company number 14545518. Our registered office is 19‑20 Bourne Court, Southend Road, Woodford Green, Essex, England, IG8 8HD.

• Private jet charter: enquiries@pjets.co.uk, or WhatsApp +44 7827 328657. We reply within 1 hour, 24/7.
• Recruitment and executive search: Louis Whalley, Director of Recruitment and Executive Search, at louis@pjets.co.uk or on 020 4571 2638. We reply within 1 hour, 6am to 10pm UK time, Monday to Saturday.

Reply times are the service we aim for.

Which parts apply to you

• Everyone: About these terms and Terms for all our services.
• If you charter an aircraft through us: Private jet charter.
• If you hire through us: Recruitment.
• If you are looking for work, or we approach you about a role: Candidates.
• If you retain us for a senior appointment: Executive search, and the clauses of Recruitment it refers to.
• If you visit this website: Using this website.

Our charter service is for private individuals and businesses. Our recruitment and executive search services for clients are for businesses and organisations only.

How a contract is made

Our quotes, proposals and written confirmations link to these terms. Nothing on this website, or in a quote or message from us, is an offer that you can accept. When you ask us to go ahead, you offer to contract on these terms and on what the quote or proposal says. A contract is made only when:

• for charter, we send our booking confirmation;
• for recruitment, we send our written confirmation of terms, or you use an introduction we have sent you, whichever comes first (see Our terms and when they apply);
• for executive search, you sign our engagement letter or accept it in writing;
• for candidates, you confirm that you agree to these terms, which we send you by email before we start finding work for you.

We may decline any enquiry or instruction without giving a reason.

If documents say different things

The written confirmation for your service comes first, then the part of these terms for that service, then the rest of these terms. For charter, the operator’s conditions of carriage govern the flight itself, between you and the operator.

A business client’s own terms, such as those on a purchase order, do not apply unless we agree to them in writing.

Words with a particular meaning

Words defined in a single part are explained in bold where they first appear. These are used throughout:

• we, us and our: PJETS Group Ltd;
• you and your: the person or organisation we provide a service to, or who uses this website;
• consumer: an individual acting wholly or mainly outside their trade, business, craft or profession;
• business client: anyone who is not a consumer;
• candidate: someone looking for work through us, or whom we approach about a role. Candidates are not business clients for the purposes of these terms;
• in writing: includes email and, for charter, a WhatsApp message to or from our charter WhatsApp, +44 7827 328657. For recruitment and executive search, it also includes an answer given through a shortlist link we send you (see Shortlist links);
• working day: Monday to Friday, other than a bank holiday in England.

Our role

We act as your agent. We find suitable aircraft, put the options to you and, when you confirm, arrange the charter with an aircraft operator on your behalf. Before we book, we take reasonable steps to check that the operator holds the air operator certificate, and any permit, that the law requires for the flight, and that it is not banned from operating in the UK. We never knowingly use an operator that does not.

We do not own or operate aircraft or employ crew, and we do not contract with you as carrier. The operator named in your booking confirmation is the carrier. It carries you and is responsible for the flight: the aircraft, the crew, flight planning and the decision to fly. Any itinerary, ticket or air waybill we send you is issued by or for the operator, not by us as carrier, and for cargo you are the shipper. Catering, ground transport and other services we arrange at your request are also arranged as your agent, and provided by the supplier concerned.

When you confirm, you authorise us to accept on your behalf the operator’s charter agreement we sent you, or to ask you to sign it, and to pay the operator and other suppliers from the money you pay us.

How we are paid

The price in your booking confirmation is one price for the flight and for our service in arranging it. It includes our fee, and the booking confirmation shows how much our fee is. If an operator or other supplier pays us a commission, the booking confirmation says so and how much. By confirming, you agree that we keep our fee and any commission shown to you.

Your contract with the operator

Your contract of carriage is with the operator, on its conditions of carriage, which cover matters such as baggage, conduct on board, delays and its liability. We send you those conditions, and the operator’s charter agreement if it has one, with the options, before you confirm. By confirming, you accept them for yourself and for everyone travelling or sending cargo under your booking, and you agree to pass them on to those people.

Quotes

The options we send name the operator and set out the price, what it includes, the extra costs that may apply, when payment is due and the cancellation charges. Please read them, and these terms, before you confirm.

The price in a quote holds for the period the quote states. Until we confirm a booking, it is subject to availability. Aircraft, crew and slots are not held for you until the booking is confirmed and paid for as the booking confirmation requires.

A quote relies on the information you give us, such as passenger numbers, baggage and cargo. If that changes or proves wrong, the price may change. Photographs and specifications are for guidance: the aircraft may differ in its fittings and layout while remaining of the type or category confirmed.

The price

The booking confirmation sets out the price and what it includes, including our fee (see How we are paid). The price is for the whole aircraft, not for each seat, and does not go down if fewer people travel. These costs are extra unless the booking confirmation includes them:

• de-icing;
• waiting time, crew overnight stays and positioning caused by changes you ask for, or by delays caused by your party;
• extra landing, parking, handling or out-of-hours charges that follow from a change of plan or airport that you ask for, or that your party causes;
• special catering and particular requests;
• changes to the routing, or extra stops, that you ask for;
• government, airport and other official taxes and charges, where they are introduced or change after the quote.

Extra costs are charged at what they cost us, unless the booking confirmation says otherwise. We will tell you about any extra cost as soon as we know of it, and before it is incurred where we can. It is payable within 7 days of our invoice, or before departure if that is sooner.

If you are a consumer, the booking confirmation lists each extra cost that may apply and how it is worked out, and asks you to agree to them before you are bound. If a tax or official charge introduced after your booking confirmation raises the price, you may cancel, and the flight is treated as cancelled by the operator.

Payment

Unless the booking confirmation says otherwise, you must pay the full price, in cleared funds, by the date it sets, and in any case before departure. If payment is late, we will contact you. If it still does not arrive, we may treat the booking as cancelled by you, and the cancellation charges apply. You pay your own bank charges.

Changes you ask for

You can ask for a change at any time, by email or WhatsApp. A change is agreed only when we confirm it in writing. It depends on the operator, the crew’s duty time, airport hours, slots and permits, and may cost more; we will tell you the cost first. A new date or a very different route may be treated by the operator as a cancellation and a new booking. If so, we will tell you before you decide.

Cancelling a booking

You may cancel at any time by telling us in writing, by email or WhatsApp. The cancellation takes effect when we receive it, at any hour.

The booking confirmation sets out the cancellation charges. They reflect the operator’s terms and the costs already committed to your flight, so they rise as departure approaches and can reach the full price. We refund anything you have paid above the charge. If the operator’s costs turn out lower, for example because it uses the aircraft for another flight, we will ask it to reduce the charge and pass any reduction on to you.

If your party does not travel, or arrives too late for the flight to leave within its slot, the airport’s hours or the crew’s duty time, the full price is payable, unless you were late because of us or the operator. If ground transport we arranged for you made you late, we will help you claim from its provider.

Changes, delays and cancellation by the operator

The operator may need to change or cancel a flight because of weather, air traffic control, a technical problem, crew availability, an airport closure, or a permit or slot that is refused or withdrawn.

The operator may provide a substitute aircraft, or arrange for another authorised operator to fly you, of a similar or higher category. That is not a cancellation. We will tell you the name of any new operator as soon as we know it, and in any case before you board. The booking confirmation states the aircraft’s category, such as light, midsize, super midsize, heavy or ultra long range. A substitute must have at least the seats and baggage space in your booking confirmation. If it does not, if it would need a stop your booking did not include, or if the operator asks for more money for it, you may decline it, and the flight is then treated as cancelled by the operator.

If only a lower category is available, we will tell you before you travel, and you may accept it at a reduced price agreed with the operator, or cancel, in which case the flight is treated as cancelled by the operator.

The captain has final authority over safety, including whether and when to depart, whether to divert, and whether to carry a passenger, baggage or an item.

If the operator cancels and cannot provide a substitute, we will help you find an alternative. A flight with another operator is a new booking, at the price then quoted. For the cancelled flight:

• we refund straight away any money we still hold that was to be paid to the operator;
• we refund money already paid to the operator as soon as we recover it, and we will press the operator for it; and
• if you are a consumer, we also refund our fee. If you are a business client, we keep our fee, as the booking confirmation shows, because our work in arranging the booking is done.

If an operator becomes insolvent, we are not responsible for money we paid it for your flight, unless we failed to take reasonable care in choosing it.

We are not responsible for disruption caused by the operator, weather, air traffic control or other matters outside our control, or for costs that follow, such as hotels or missed connections, unless we caused them by failing to take reasonable care.

Passengers and travel documents

The lead passenger, or whoever makes the booking for them, confirms that they have authority to act for everyone travelling or sending cargo under the booking, and to accept these terms and the operator’s conditions of carriage on their behalf.

Every passenger needs a valid passport, or for a flight within the UK the photo identification the operator asks for, and any visa, electronic travel authorisation (such as a UK ETA) or health document the countries on the route require. This is your responsibility. If a passenger is refused travel or entry for lack of them, the full price remains payable.

For flights to or from the UK, including to or from Ireland, the Channel Islands and the Isle of Man, the operator and captain must report the flight and everyone on board to the border authorities in advance. We do not act as the aircraft’s agent for this. Please give us full and accurate details for every passenger by the time we ask. You will pay any charge, penalty or cost imposed on us or the operator because a passenger lacked a required document, or because details were late, incomplete or wrong.

Tell us before you book about anyone with reduced mobility or a medical condition, anyone who is pregnant, and any child travelling without a parent or guardian. The operator may need information or a medical clearance first. We handle this information as our Privacy Policy explains, and pass it only to those who need it for the flight.

On board, baggage and what you can carry

Passengers must follow the crew’s instructions. Alcohol is served at the operator’s discretion. Smoking, including electronic cigarettes, is not allowed unless the operator agrees in advance. The captain may refuse to carry anyone who appears to be intoxicated, or whose behaviour puts the flight at risk. Costs the operator charges because of the behaviour of anyone in your party, such as a diversion or damage to the aircraft, are payable by you.

No one may carry dangerous goods, weapons or anything illegal. Dangerous goods include everyday items such as some lithium batteries and aerosols. Firearms, sporting weapons, pets and other animals travel only with the operator’s agreement in advance, and with the licences, health documents and permits the law requires.

Baggage must fit within the aircraft’s weight and space limits, which we will tell you. Please tell us in advance about bulky items, such as skis or musical instruments.

Group charter

If you charter an aircraft for a group, you are responsible for the people you invite to travel, for giving us their details on time, and for making sure they follow these terms. You must not sell or advertise seats to members of the public without our written agreement.

If you include the flight in anything you sell or provide to others, you do so as principal, not as our agent, and you are responsible for any licence, financial protection, consumer information or other duty the law places on you as seller. You will reimburse us for any claim or cost that results.

Cargo

You must describe cargo accurately, with its weight, dimensions and packing, and declare any dangerous goods. Dangerous goods can be carried only if the operator accepts them, and only if they are packed, labelled and documented as the rules require. Under aviation security rules, cargo must be screened before loading unless it comes from a known consignor, and the time and cost of screening are yours.

Customs documents, export and import licences, permits, duties and taxes are your responsibility, as is the cost of any delay caused by missing or incorrect documents.

The operator’s liability for cargo is limited, generally by weight rather than value (see Our responsibility for charter). You may be able to raise that limit by declaring a higher value to the operator before carriage and paying any supplement, and we recommend you insure the goods for their full value. Under the Montreal Convention, for example, damage to cargo must be reported to the operator in writing within 14 days of receipt, and delay within 21 days of the cargo being made available to you.

A business client will reimburse us for any loss, cost or fine caused by goods being described, packed or documented incorrectly.

Your right to cancel as a consumer

The 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to passenger transport services, or to the transport of goods on a specific date, so a charter cannot be cancelled free of charge under those Regulations. You can still cancel as set out in Cancelling a booking.

Our own service in arranging the flight is complete when we confirm the booking with the operator. In case the law gives you a right to cancel that service within 14 days, before we confirm we will ask you to tell us in writing that you want us to start straight away, and that you understand you lose that right once the booking is confirmed. The booking confirmation records your request. If you cancel before then, you pay for the work we have done up to that point.

Our responsibility for charter

We are responsible for arranging your booking with reasonable care and skill: taking reasonable care in choosing an operator authorised for the flight, passing your requirements on accurately, passing on money paid for the operator, and keeping you informed. If we are negligent in doing so, we are responsible for the loss it causes, within the limits in Terms for all our services.

The operator, not us, is responsible for the flight, and airports, handling agents and other suppliers we do not control are responsible for their own services. The operator’s liability to passengers, and for baggage and cargo, may be governed by the Montreal Convention 1999 or another convention, depending on the route, and by the other law that applies to it and its conditions of carriage. These may limit what can be claimed and set strict time limits: for example, damage to checked baggage must be reported to the carrier in writing within 7 days, and a claim brought within 2 years. Where air passenger rights law gives a right to care, rerouting, a refund or compensation for a cancellation, long delay or denied boarding, that right is against the operator. We will help you pursue any claim against the operator.

Travel insurance

We strongly recommend that everyone travelling takes out travel insurance when the booking is confirmed, covering cancellation, medical costs and repatriation, and baggage. Cancellation charges can reach the full price, and insurance may cover them if you cannot travel.

Package holidays and ATOL

The rules on package holidays apply when different types of travel service, such as a flight and a hotel, are sold together. A charter flight, with the catering and ground transport we arrange for it, is not a package under the Package Travel and Linked Travel Arrangements Regulations 2018. If you ask us to arrange accommodation, or another travel service, as well as a flight, we will tell you before you book whether those Regulations apply and what protection you have.

A booking is protected under the ATOL scheme only if you receive an ATOL Certificate for it.

Our role

We act as an employment agency. We introduce candidates, and you employ or engage them directly. We are not the candidate’s employer, and we are not a party to your contract with them.

Where we, or a company we appoint, employ or engage a contractor and supply their services to you, we act as an employment business instead, under separate written terms that take priority over this part. This part, including the 12-month rule and the fee for contractors who join you permanently, does not apply to anyone we supply as an employment business. Any fee if you then engage them yourself is set out only in those separate terms, within the limits the Conduct of Employment Agencies and Employment Businesses Regulations 2003 place on such fees.

Our terms and when they apply

Before we introduce any candidate to you, we agree our terms and the fee with you, and confirm them in writing. This written confirmation of terms records the fee, how it is calculated, whether any rebate or replacement applies, and anything else agreed for the roles it covers. Every introduction we make to you is under the fee agreed in it. Our introductions, including shortlists, do not restate the fee.

If you ask for an introduction, or interview, meet or engage a candidate we introduced, after we have sent you our terms and the fee, you are treated as having accepted them, whether or not you have signed anything. If we contact you about a candidate before you have agreed our terms, we will not identify them until you confirm in writing that our terms apply.

Any change to these terms or the written confirmation must be agreed by both of us and recorded in writing.

What we need from you about the role

Before we introduce candidates, you give us the information the law requires us to obtain:

• your identity and the nature of your business;
• when the work starts and how long it is likely to last;
• the position, type of work, location and hours;
• any known risks to health and safety, and what you have done to control them;
• the experience, training, qualifications and authorisations you consider necessary, or that the law or a professional body requires, such as licence category and type ratings;
• any expenses payable by or to the candidate;
• the minimum pay and benefits, how often pay is made, and the notice period.

We give this information, including who you are, to candidates when we offer them the role with you, as the law requires. Please tell us promptly if any of it changes.

Introductions

An introduction is made when we give you a candidate’s details, CV or identity, in any form, including through a shortlist link, or arrange an interview or meeting with them. The date of the introduction is the date we first do so. For a candidate on a shortlist link, the date is set out in Shortlist links.

A candidate is our introduction even if already known to you, unless you tell us in writing within 5 working days of our introduction that you are already in active discussion with them about a role, with evidence we can reasonably check.

An introduction to you counts as an introduction to any associated company: any organisation in the same group as you, or that controls you, is controlled by you, or is under common control with you.

Shortlist links

We may introduce candidates through a private shortlist link for your role. It shows each candidate’s details and the documents they agreed to share, and lets you approve, decline or ask a question about each of them.

• A candidate on the link is introduced on the date we first email you their name or you first open the link while it shows them, whichever is first. If we take a candidate off the link before either, they have not been introduced through it.
• The link is for you and the colleagues involved in this hire. Do not forward it, or the documents on it, outside your organisation. Anyone who receives a candidate’s details from it is treated as having received them from you (see Engagement within 12 months).
• An answer given through the link, such as an approval, a decline with its reason, or a question, counts as in writing. That includes telling us that you are already in active discussion with a candidate, which still needs the evidence that Introductions asks for.
• We record when the link and each document on it are opened, and your answers and who gave them, so that we can follow up, as our Privacy Policy explains.
• A candidate’s documents are available through the link only while the link is open and you are still considering them.
• We close the link when the role is filled or withdrawn, and it closes by itself after 90 days with no activity. We may also close it, or replace it with a new one, at any time. Closing a link does not undo an introduction.

The fee

You pay us a fee when a candidate we introduced is engaged (see Engagement within 12 months). The fee, or how it is calculated, is set out in our written confirmation of terms. For permanent roles, it is normally a percentage of the candidate’s first year Remuneration.

Remuneration means the basic salary for the first 12 months, plus the guaranteed bonuses, allowances and benefits due in that period, such as housing, car, location or shift allowances. For a role of less than 12 months, it is calculated as if the role lasted 12 months, unless the written confirmation says otherwise. If you do not tell us the Remuneration, we will base the fee on a reasonable estimate for the role. Remuneration in another currency is converted into pounds sterling at the Bank of England’s published spot rate for the start date.

For contract placements where you engage the contractor directly or through their own company, the fee is as set out in our written confirmation of terms, and applies to any extension or further contract with them made within 12 months of the end of the last one. If the contractor joins you permanently within 12 months of our introduction, a fee calculated as for a permanent role is payable, on the Remuneration they then receive, as set out in our written confirmation of terms.

VAT is added where it applies.

When the fee is due

The fee is earned on the day the candidate starts work. We invoice on or after that day, and the invoice is payable within 14 days of its date. Late payment may attract interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, as set out in Terms for all our services.

Please tell us in writing, promptly, when you make an offer to a candidate we introduced, when it is accepted, the start date and the Remuneration. If we ask, you will show us the part of the offer or contract that sets out the Remuneration.

Engagement within 12 months

The fee is payable if, within 12 months of our introduction, the candidate is engaged by you, by an associated company, or by anyone to whom you, an associated company or anyone acting for you passed the candidate’s details.

Engaged means taken on in any way: as an employee or contractor, permanent or temporary, directly, through their own company or through another agency, in the role we introduced them for or any other. The fee is calculated on the Remuneration for the role they actually take.

Candidates’ details are given to you in confidence, only to consider them for the role. Keep them secure, and do not pass them on without our written agreement.

Offers withdrawn after acceptance

If you withdraw an offer after the candidate has accepted it, you pay a cancellation fee. It reflects the work we have done, which is complete once an offer is accepted. It is set out in the written confirmation of terms or, if none is set, is 50% of the fee that would have been payable on the Remuneration offered. If you later engage the candidate within 12 months of our introduction, the full fee is payable, less the cancellation fee.

If the candidate withdraws after accepting and does not start, no fee is payable, unless you engage them later within those 12 months.

Rebates and replacements

No refund, rebate or free replacement is given if a candidate leaves or is dismissed, unless our written confirmation of terms sets one out. Where it does, and unless it says otherwise, it applies only if:

• you paid the fee in full within the payment period;
• you tell us in writing within 7 days of the candidate leaving, or of either side giving notice if that is sooner;
• the candidate did not leave because of redundancy, restructuring, a material change to the role, or your breach of their contract;
• if you dismissed the candidate, it was because of their capability or conduct; and
• you do not engage the candidate again within 12 months of them leaving. If you do, any rebate must be repaid.

A replacement is for the same role on substantially the same terms. Rebates and replacements do not apply to contract placements. For executive search, see Guarantees and replacement searches.

Contractors who travel or live away from home

If a contractor we introduce will work for you other than as your employee, and you or we arrange their travel to the place of work, you undertake to provide or pay for their return journey if the work does not start, and when it ends. If you do not, you will repay us any fare we then have to pay.

If they need accommodation away from home, you tell us before they start where it is, its terms and its cost, and how they will get there, so that we can tell them.

The checks we make

Before we introduce a candidate, we take reasonable steps to confirm, from the documents and information they give us:

• their identity;
• that they have the experience, training, qualifications and authorisations you tell us the role requires, such as licence category and type ratings; and
• that they are willing to work in the role.

We also tell you and the candidate of any requirement we know of that the law or an aviation authority imposes for the role, such as the licence, type rating, medical or authority acceptance it needs in the country where the work is done.

We tell you what we have confirmed, and anything we could not confirm. If, within 3 months of an introduction, we learn anything suggesting that the candidate is or may be unsuitable for the role, we will tell you without delay. Our assessments are opinions given in good faith. We do not guarantee that information from candidates, referees and others is accurate or complete.

Checks that stay with you

The decision to hire is yours. You remain responsible for:

• confirming with the issuing authority that any licence, rating or authorisation is valid, including one a candidate obtains or converts with our help when moving country, and that the candidate holds, or will obtain in time, those required where the work is done. A UK CAA licence is not valid for work under EASA rules, nor an EASA licence for UK work, and roles in the UAE need a licence or validation from the UAE General Civil Aviation Authority. Our help with a conversion or validation does not guarantee that it will be granted, or when;
• confirming that the candidate holds a valid medical certificate, where the role requires one;
• checking the candidate’s right to work in the UK, or in the country where they will work;
• any security, background, criminal record, drug and alcohol or airside pass checks;
• the references you want, and satisfying yourself that the candidate is suitable;
• checking whether the candidate is bound by a notice period, non-compete, non-solicitation or confidentiality obligation to a current or former employer, and deciding how to deal with it. We do not advise on those obligations, and you will not ask a candidate, through us or otherwise, to break them;
• the terms of employment, including pay, tax and working time;
• for a contractor you engage through their own company or an umbrella company, deciding their employment status for tax, issuing any status determination the off-payroll working rules require, and making sure the tax and National Insurance due are paid. We are not in the payment chain and do not pay contractors we introduce; and
• health and safety at work, and any training the role needs.

Fair recruitment

We will not act on an instruction that would discriminate unlawfully against a candidate, and you must not ask us to. If you do, or you misuse a candidate’s personal data, you will reimburse us for any claim, fine or cost that follows.

Our responsibility in recruitment

We are not responsible for any loss, cost or claim arising from a candidate’s acts or omissions, including negligence, dishonesty or misconduct, or from their failure to start or to stay, except to the extent it is caused by our own negligence or breach of these terms. The limits in Terms for all our services apply.

We never charge you

We do not charge candidates a fee for finding them work, or for trying to. Our fees are paid by the clients who hire through us. We do not hold money on your behalf, and we will never ask you to buy another service as a condition of our help.

Our role

We act as an employment agency. If you accept a role, your contract is with the client, not with us, and the client pays you. We cannot accept an offer or agree terms on your behalf. If we ever offer you contract work in which we would employ or pay you ourselves, we will give you separate written terms first.

The work we look for

We look for aviation roles, technical and office based, permanent and contract, with employers in the UK, Europe and the UAE, matched to what we agree with you: the role, licence category and type ratings, location and package. We cannot promise to find you work, or that a client will interview you or offer you a role.

Your CV goes nowhere without your agreement

We only send your CV to a client, or put you forward as a candidate, with your agreement for that specific role. In executive search, we may first describe a role without naming the client. Before we offer you the role, and before your details go to the client, we will tell you who the client is and give you the details of the role, including the pay, location, hours and notice. You can decline to go further at any point. Separately, the market map we give an executive search client may name people in relevant posts, from public professional sources, without saying whether we have spoken to them (see The market map).

We may send your details to the client by email or through a private shortlist link for the role (see Shortlist links). The client sees your name, our short summary, and, where you have told us them, your experience, availability and salary expectations, with the documents you agreed to share. We send your CV as you gave it to us, so if there is anything on it you would rather the client did not see, such as your home address, tell us or send us a version without it. We will not change what your CV says without asking you. Your references go to a client only if you and your referee agree.

Checks on your documents

Before we introduce you, we confirm that you are willing to do the role, as the law requires. As part of our service to clients, we also check your identity, and your licence, ratings, experience and qualifications against the role. We may ask to see your passport, licence and certificates and, with your agreement, contact your referees and the authority that issued your licence.

What we ask of you

• Give us accurate information about your experience, qualifications, licences, ratings, right to work and notice period.
• Give us only genuine documents, and show us the originals if we ask.
• Obtain and keep the licence, ratings and medical certificate the role needs in the country where you will work.
• Tell us promptly if anything changes, such as a licence, rating, medical certificate or your right to work.
• Attend the interviews you agree to, or tell us in good time if you cannot.
• Keep what we tell you about clients and roles confidential.

If you give us false or misleading information or documents, we may stop working with you. You agree that we may then tell any client we introduced you to, and the authority that issued the licence or document concerned.

You are free to work elsewhere

You are free to look for work through other agencies or on your own, and to stop using our services at any time. Tell us, and we will stop putting you forward.

Your personal data

We use your information to find you suitable work, as described in our Privacy Policy. Clients who receive your details may use them only to consider you for the role.

Our responsibility to you

We are responsible for loss you suffer that is caused by our negligence or our breach of these terms, for example if we send your CV to a client without your agreement. We are not responsible for a client’s decision whether to interview or hire you, or for a client’s acts. Nothing here limits your rights under data protection law.

The engagement letter

Each search has an engagement letter setting out the role, the brief, the fee and its instalments, any off-limits commitment and whom it covers, and anything else particular to the search. The search begins when you have signed it or accepted it in writing.

The fee and instalments

The engagement letter sets out the fee, how it is calculated and when each instalment is due. Where the fee depends on the appointee’s Remuneration, earlier instalments may be based on the expected figure, and the final instalment is adjusted once the actual figure is known.

The first instalment, the retainer, is due when the search begins, and pays for starting the search: the brief, the market map and the first approaches. It is not refundable once work has started. Each later instalment is due at the stage set out in the engagement letter, and is not refundable once due.

Instalments are payable within 14 days of our invoice. VAT is added where it applies.

Exclusivity and the fee

We are the only search firm retained for the role while the search runs, from when it begins until an appointment is made or the search is ended in writing. The fee is the price of filling the role. Unless the engagement letter says otherwise, it is payable in full, less the instalments already paid, if the role is filled while the search runs, whoever is appointed and however they were found, including through your own contacts, another adviser or an internal move.

Please pass us any applications or approaches you receive for the role, so they can be assessed alongside our candidates.

Further appointments

If, within 12 months of our introduction, you or an associated company appoint or engage any other candidate we introduced in the search, including anyone on the shortlist, a further fee is payable for each of them. It is calculated as the engagement letter sets out or, if it is silent, on the same basis as the search fee, using that person’s Remuneration. This applies to any role, whether or not the search has ended.

The market map

The market map shows who holds relevant roles, drawn from public and professional sources. It does not say whether we have approached anyone, or whether they are interested, unless they agree. Anyone named in a market map, long list or shortlist we give you counts as introduced by us on the date we give it to you or, for someone on a shortlist link, on the date set out in Shortlist links.

Off-limits

While the search runs, and for any further period the engagement letter sets out, we will not directly approach, about other roles, the employees or group of employees the engagement letter defines. This does not stop anyone contacting us on their own initiative, or responding to a role we advertise. The commitment ends if you cancel the search, or if an instalment remains unpaid after we have reminded you in writing that it is overdue.

Expenses

We charge expenses, such as travel, only if you have agreed them in advance in writing. They are charged at cost, with receipts. Unless the engagement letter says otherwise, candidates’ reasonable travel costs to attend your interviews are paid by you.

Confidentiality in a search

Until you agree, we describe the role to candidates without naming you. When we offer a candidate the role with you, the law requires us to tell them who you are and give them the details of the role, including the pay, location, hours and notice. We also tell them who you are before we send you their details, so we will ask for your agreement to be named before any candidate goes on the shortlist. We will not tell anyone else about the search except as needed to run it.

In return, you will keep confidential the identity of every candidate we introduce, the fact that they are considering a move, and everything we tell you about them. You will not contact a candidate’s employer or referees without the candidate’s agreement and ours. These commitments continue after the search ends.

Regulatory approvals

For Accountable Manager and nominated postholder roles, we assess candidates against the authority’s requirements for the post, and support you in preparing the Form 4 application or its equivalent. The application is yours to make, and acceptance is the decision of the competent authority, such as the UK Civil Aviation Authority or an EASA member state authority. We cannot guarantee it, and the fee does not depend on it unless the engagement letter says so.

Changing or cancelling a search

If the brief changes significantly, for example to a different role, level or location, we may treat it as a new search under a new engagement letter.

You may cancel a search at any time by telling us in writing. If you do:

• instalments that fell due before the cancellation remain payable, and are not refunded;
• you pay for the work done since the last instalment fell due, as the engagement letter sets out or, if it is silent, a fair proportion of the next instalment; and
• you pay any agreed expenses already incurred.

If you appoint a candidate we introduced within 12 months of our introduction, the full fee is payable, less the instalments and any cancellation payment already paid.

We may end a search, as if you had cancelled it, if an instalment remains unpaid after we have reminded you in writing that it is overdue, or if you seriously break these terms or the engagement letter.

Guarantees and replacement searches

A guarantee, or a replacement search if an appointee leaves, applies only if the engagement letter includes one, and on its conditions. Otherwise, no refund or rebate is given if an appointee leaves.

Our standard of care

We will provide our services with reasonable care and skill. A time we give for our own work, such as a reply or a shortlist, is an estimate, unless we have agreed in writing that it is essential. Flight times are those in your booking confirmation.

Your responsibilities

We rely on what you tell us. Please give us accurate and complete information, give instructions and decisions promptly, and tell us straight away if anything changes. If you act for other people, such as passengers or colleagues, you must have their authority. We are not responsible for delay, loss or cost caused by information that is wrong or incomplete, or by instructions that come late.

Confidentiality

Each of us will keep confidential the information the other shares in connection with our services, and use it only for those services. This does not apply to information that is public or obtained lawfully elsewhere. Either of us may share it where the law or a regulator requires; with professional advisers and insurers, in confidence; and with those who need it to provide the service, as these terms describe. This continues after our work ends.

Data protection

If you are a business client, each of us is a separate controller of the personal data it handles in connection with our services, and responsible for its own compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.

If you give us personal data about other people, such as passengers, please make sure you are entitled to share it, and point them to our Privacy Policy, which explains how we handle it.

Liability we never limit

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow to be limited or excluded.

Our liability to consumers

If you are a consumer, nothing in these terms affects your legal rights. If we break these terms or fail to use reasonable care and skill, we are responsible for loss you suffer that is a foreseeable result. Loss is foreseeable if it is obvious it will happen, or if we both knew it might happen when the contract was made. Our services to consumers are for private use, so we are not responsible for business losses. For advice on your rights, contact Citizens Advice.

Our liability to business clients

If you are a business client, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for loss of profit, revenue, business, goodwill or anticipated savings, loss or corruption of data, or any indirect or consequential loss.

Our total liability to you in connection with a service is limited to the total amount paid or payable to us for it: for charter, the booking concerned; for recruitment, the placement concerned; and for executive search, the search concerned.

Personal liability of our people

Your contract is with PJETS Group Ltd alone, even when you deal with one person throughout, such as Louis Whalley. Our directors, employees and consultants act for the company, not personally, and take on no personal responsibility to you. If you are a business client, you agree not to bring a claim against any of them personally in connection with our services. This does not limit liability for fraud, for death or personal injury caused by negligence, or anything else the law does not allow to be limited.

Events beyond our control

We are not responsible for failure or delay caused by events beyond our reasonable control, such as extreme weather, natural disasters, epidemics, war, terrorism, strikes, government action, sanctions, airport or airspace closures, or failures of power or telecoms. We will tell you as soon as we can and do what we reasonably can to limit the effects. If the event makes the service impossible, either of us may end it by telling the other in writing.

If a flight cannot operate because of such an event, it is treated as cancelled by the operator under Changes, delays and cancellation by the operator, not as cancelled by you. If any other service ends under this clause, you pay for the work done and costs committed up to that point, and we refund anything paid in advance for work not done.

Sanctions and lawful use

We will not provide a service, or arrange a flight, that would break sanctions, export controls or any other law. We may carry out identity, anti-money laundering and sanctions checks on you, passengers, candidates and payments. We may decline or end a service if a check is not completed to our reasonable satisfaction, or shows a risk that we would break the law.

You confirm that you, every passenger, and anyone for whom you charter an aircraft or pay a fee, are not a designated person under UK sanctions law, or owned or controlled by one. You also confirm that no aircraft you charter through us is chartered by or for a person connected with Russia or Belarus, as UK sanctions law defines it. Tell us at once if this changes. If it is or becomes untrue, we may cancel the booking or service straight away, the charter cancellation charges apply, and you will reimburse any cost or loss this causes us.

If we decline or end a service for any other reason under this clause, we refund money we hold for you, less costs already committed on your behalf, unless the law requires us to hold or report it.

Invoices and payment for business clients

Unless another part of these terms or the written confirmation says otherwise, invoices are payable within 14 days of their date, in full, in pounds sterling, without set-off or deduction. If you dispute an invoice, tell us promptly in writing with your reasons, and pay any part not in dispute.

If you pay late, we may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% a year above the Bank of England base rate, together with the fixed sum compensation and reasonable recovery costs the Act allows. While an invoice is overdue, we may suspend our services, including further introductions, after telling you in writing.

Protecting your payments

We will never tell you about a change to our bank details by email or WhatsApp alone. If a message says our bank details have changed, check it with us through a contact route you already know before you pay. We are not responsible for money paid to an account that is not ours, unless it happened because we failed to take reasonable care.

Complaints

If you are unhappy with our service, please tell us, so that we can put it right. For charter, email enquiries@pjets.co.uk. For recruitment and executive search, email louis@pjets.co.uk. You can also write to the directors at our registered office.

We will acknowledge your complaint within 2 working days and give you a full reply within 14 days of receiving it, or tell you why we need longer. If it concerns a flight, we will take it up with the operator for you. If we cannot resolve your complaint, we will tell you so in writing, give you the name and website of an alternative dispute resolution provider that could deal with it, and tell you whether we are prepared to use it.

Complaints about your personal data are handled as our Privacy Policy explains.

Transferring a contract

We may transfer our rights and obligations under a contract to another organisation, for example if our business is sold. We will tell you in writing and, if you are a consumer, make sure your rights are not reduced. We remain responsible for any subcontractor we use to provide our own services; the operators and suppliers we arrange for you as your agent are not our subcontractors. You may transfer your rights or obligations only with our written agreement.

Other people’s rights

No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except that our directors, employees and consultants may rely on Personal liability of our people. You and we may change or end a contract without anyone else’s consent.

The whole agreement

For business clients, these terms and the written confirmation for your service are the whole agreement between us about that service. You have not relied on any statement or promise not set out in them. This does not limit liability for fraudulent misrepresentation.

Invalid terms and delays in enforcing them

If a court decides that any part of these terms is invalid or unenforceable, the rest remains in force. If either of us delays in enforcing a term, or does not insist on it straight away, the term can still be enforced later.

Notices

Notices must be in writing, sent to the email or postal address the other has given, or by post to our registered office. For charter, a WhatsApp message to or from our charter WhatsApp also counts. For recruitment and executive search, so does an answer given through a shortlist link we sent you (see Shortlist links).

For business clients, an email counts as received when sent, unless a message says it was not delivered; if sent after 6pm or on a day that is not a working day, it counts as received at 9am on the next working day. A first class letter posted in the UK counts as received on the second working day after posting. A charter cancellation takes effect when we receive it, as Cancelling a booking explains.

Changes to these terms

We may update these terms. The version on this website when a contract is made applies to it, unless we agree a change with you in writing. The date at the top shows when these terms were last updated. Please print or save a copy for your records.

Law and courts

These terms, and any dispute or claim arising from them or connected with them, including non-contractual ones, are governed by the law of England and Wales.

For business clients, the courts of England and Wales have exclusive jurisdiction, except that we may also bring proceedings for unpaid fees in any country where you are based or have assets.

If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts where you live, and you keep the protection of the mandatory law there. If we bring proceedings against you as a consumer, we will do so in the courts of the part of the UK where you live. If you live outside the UK, you also keep any protection given to you by the mandatory law of your country.

Information only

This website is for general information about our services. Nothing on it is an offer or advice to rely on, and descriptions of aircraft, roles and processes are general. We work to keep it accurate and up to date, but do not promise that it is complete or current at every moment. If you are a consumer, this does not affect what the law says about information we give you about our services. Sending a form, email or message does not make a contract; see How a contract is made.

Intellectual property

The content of this website, including its text, design, graphics and code, belongs to PJETS Group Ltd or is used under licence. The PJETS Group name and logo are ours.

You may view the website, and print or save pages for your own reference or for use within your organisation. You must not copy, republish or adapt its content, copy its photographs from this website, or use our name or logo, without our written permission, or use automated tools to extract content, including to train artificial intelligence systems.

Acceptable use

You must not use this website:

• to break the law or commit fraud;
• to send false information, or information about someone else without their agreement;
• to send marketing or bulk messages;
• to try to gain unauthorised access to the website or its server;
• to introduce harmful code or disrupt the website; or
• to impersonate anyone, including us.

Please do not send payment card details or passwords through the forms or by email. We may block anyone who misuses the website.

Other websites and services

The website links to services run by others, such as WhatsApp for charter messages, and Instagram. Their own terms and privacy policies apply when you use them, and we are not responsible for them or their content.

Availability and liability

The website is free to use. We do not promise that it will always be available, and we may change or withdraw it at any time. We take reasonable care to keep it secure, but cannot guarantee that it is free from faults or viruses.

If you are a business, we are not liable for loss arising from relying on the general information on this website rather than on our written confirmation for a service. Nothing here limits liability that the law does not allow to be limited.

Privacy

Our Privacy Policy explains how we use the personal data you send us. The website uses no analytics or advertising trackers, and its public pages set no cookies. The only cookies are for signing in to the private pages our own team uses to manage shortlists. Private shortlist links we send to clients record when they are opened, and the answers given (see Shortlist links). While you fill in a form, your browser keeps a draft, and your contact details, for that tab only, so nothing is lost if the page reloads. Your browser deletes them when you close the tab.